Inbound Customer Care Services and Telephone Support
Golden Eye Techno Solutions offers peak quality customer interaction services to our clients from around the world. Our interactions build customer confidence and loyalty, bringing an overall boost to client businesses.
Equipped with the right mix of technology, analytics, and expertise, we have been instrumental in enabling clients engage successfully with their customers and build new revenue sectors.
Our use of internal best practices and process improvement procedures have provided cost effective solutions for the unique and customized requirements of our clients. This cost-effective engagement with us has given traction to targeted revenues and a satisfactory return on investments.
Our dedicated team of call center executives works 24/7 to service customers across multiple geographies and languages. Their experience in dealing with inbound calls has equipped them with the know-how on customer behavior. With accurate behavioral predictions, they are able to resolve customer issues or queries and have the maximum positive impact on the callers.
We produce results that meet client requirements in various industry verticals. We make use of the most sophisticated Interactive Voice Response (IVR) systems to enrich the customer interaction process.
With advanced telephone services and cutting-edge technological proficiency, we guarantee the most optimum services in customer interactions. We lay strong emphasis on execution of quality control measures and reporting of inbound calls.
Our Inbound Call Centers are noteworthy for the following attributes that they exhibit,
Knowledgeable, professional tempered and courteous customer care associates.
Proficiency and coverage of various industry domains.
Quicker initiation and launch of new projects.
Our keen eye on existing market fluctuations and order.
- Targeted reporting procedures and recording methodology.
- Our focus on maintaining supreme quality in our deliverables and processes.
Our Inbound Call Centers have the following departments,
- Customer Support Centre
- Inquiries desk
- Help Desk for Technical and Functional issue resolutions
- Virtual Assistant Services
- Answering desk
- Order Placement Centre
- Verification Solutions
- Inbound Sales Desk
- Order Processing Unit
As a solution provider, we generate value-added services for our invaluable clients that transcend boundaries of process efficiencies and cost controls. We nurture a trusted partnership environment with clients and resolve their issues with our client-centric work approach.
This has gained us immense trust and loyalty among client businesses that operate across various industries and utilities. Client appreciations have encouraged us to serve them better with utmost motivation.