Golden Eye Techno Solutions

IT Infrastructure

IT Infrastructure

Our IT Infrastructure is well-equipped with excellent internet connectivity, power backup, availability of a niche talent pool and proximity to all required amenities for establishing a successful business relationship with clients.

Our efficient IT department provides technical solutions to assist custom reporting activities and call center services. The superior quality of our deliverables assists clients in optimizing sales and amplifies customer satisfaction levels.

We, at Golden Eye Techno Solutions, are proud of our investment in technology and we consider it as a plum venue for growth. Our IT Infrastructure can be broadly segregated into the following categories.

Telecom and IT Services

  • We utilize the best in class servers and networking equipment. The desktops that we provide our associates are configured with the latest versions of operating system and required software.
  • We constantly review our technology and keep it updated as per advancements.
  • We work with a call monitoring technology that sends notifications through email and phone messages.
  • We have a reliable broadband internet connection.
  • To ensure minimum down-time of services, we have a vast inventory of spare machines that are constantly kept up-to-date.
  • We have a team of executives proficient in the technical domain who work round the clock to deliver solutions across multiple geographies and languages.
  • We have an established escalation team which reviews complaints and pending closures.
  • Our telephone lines provide excellent quality calls and are spread across multiple telecom service providers.
  • We have fixed wired and wireless telecom structures.

Networking

  • We have a dedicated network intrusion detection system with a strong firewall.
  • We take regular backups of data and store it at secure locations at undisclosed places.
  • Our Anti-Virus and spy protection systems are updated regularly.
  • We have a dedicated VPN for communication with clients and senior associates located in different countries.
  • We constantly review and update our security policies so that our work progresses in a protected environment.
  • We provide a Secure LAN for projects related to each client.
  • We ensure that all client business data is securely stored and protected from intrusions.

Physical Security

  • Our office premises are securely guarded by trained personnel.
  • We have CCTV cameras for monitoring all entrance and exit points from our locations. Cameras are also situated in areas with high foot traffic to ensure safety guidelines.
  • We have multiple installations of fire alarms, fire extinguishing equipment, first-aid kits and smoke detectors.
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