Customer Support

The customer care support that we provide is on par with global standards, as we focus on creating a productive and positive impact through each interaction. We undertake customer support services across a wide range of business sectors and assist clients throughout their sales cycles.

We have been instrumental in providing solutions laced in excellence in the following areas,

  • Design and maintenance of client security procedures
  • Performance of market surveys
  • Client business analysis
  • Imparting training in our areas of expertise
  • Design, execution and maintenance of rewards programs
  • Assessment of customer feedbacks

How We Work

In the initial stages of the project, we focus on understanding the client business environment and perform a thorough analytical examination of the demands of the customers. During this period the customer interaction scripts will undergo a process of constant evolution.

Once we have serviced a good amount of calls and gathered sufficient data, we rewrite the call scripts and formulate solutions that will be optimized for all call frameworks.

When we append to the scripts our expertise on call management and predictions of customer behavior, you can be assured that the overall tone of the call will end on a positive note.

Hence, the value addition that our customer care executives bring to your business marketing strategy is immense.

Inbound Calls and Order Processing

Telephone sales are an inevitable segment of any efficient marketing campaign. Our inbound call processing unit follows internal quality assurance measures that have the capability to handle projected call volumes.

Our experienced customer care associates work closely with the clients to evaluate our call scripts and obtain sign-off. We also follow regular reviews and update scripts as per fluctuations in the market scenario or the client’s sales strategy.

Our capabilities in the business sales and order processing segments have produced constructive results in the form of conversions and increased revenues beyond forecasted numbers.

Our Inbound services team has displayed proficiencies in the following domains:

  • We service inbound calls round the clock in multiple languages corresponding to different geographies.
  • Our team of experienced professionals is adept at creating call scripts and formulating innovative solutions for achieving maximum sales.
  • We utilize cutting edge software and tools for client data management and documentation.
  • Our disaster recovery strategy for client data is best in class.
  • Client centricity and customer satisfaction are our main focal points, and we take pride in our ability to surpass targeted objectives and excel in our domain.

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